Custom Search
|
|
13 Tips To Prepare For A Customer Service Interview
Customer retention is an important component to the success of every organization. A solid customer support organization is a critical function that can determine if a customer stays or goes elsewhere the next time they are interested in purchasing. Losing clients to the competition because of poor Customer service is the last thing an organization wants, especially in these tough times. Traditionally, Customer Service representative Positions are entry level jobs that many companies use as a base level to bring in new talent. Once the employee has proven themselves, the company can provide opportunities to other positions within the company. Profile of a Customer Service Professional - Customer Service positions are highly competitive, but also can be lead in to a better position within the company. If you are considering a position in customer service, you are likely to have the following Character Traits: * Great Listener * Stellar Phone Presence * Desire to Help People * Dedicated Problem Solver * High Degree of Patience * Communicate solutions to Customers If you are interested in a Customer Support Position, these top ten interview tips will help: 1. Be on time - Do not be late for the interview. Arrive 15 minutes ahead to show initiative 2. Be Friendly - Show them early on that you are cordial and appreciative of their time 3. Be Prepared: Have the Job description, your resume, and references available at a moments notice 4. I Like to Help People - is the message you want to deliver. The desire to help others is a key trait many hiring managers look for. 5. Listen, Listen, Listen - Your ability to listen without interrupting shows that you respect others and focus on them. 6. Be A Problem Solver - Key on your strengths that show your ability to solve problems 7. Speak clearly - Communicating back to a hiring manager allows you to showcase your ability to convey information and be articulate with your audience. 8. Be Professional - always present yourself as a professional in your demeanor and thought process. Remember, if you are hired, you will be a company representative to the customer. 9. Pause Before Answering - When being asked questions during the interview, do not be too eager to answer. Pausing before answering, shows you think before you speak. 10. Show Interest - Do not be afraid to ask questions about the Customer Support procedures and policies. 11. Check out the Company - Before the interview, research the company website as you were a customer. Make note of how the company presents themselves and their service message. 12. Be Positive - An honest positive can do attitude shows your personality will be a great fit on the team 13. Close - Once the interview begins to wind down, summarize key points the hiring manager conveyed during the interview. Sincerity goes a long way if you are truly interested in the position. Show you are a mature listener that can align your skills to their needs which is what the manager is looking for. Article Directory: http://www.articledashboard.com 25 years experience in various industries as a business consultant. Contributing articles about employment strategies in education, management, health care and Information Technology. findmeagoodjob.googlepages.com/home |
|