Auto Attendant - Creates A Professional Caller Interface

An efficient telecommunication system is highly essential for all business organizations to create a professional caller interface. The high-end automated attendant feature of modern VoIP PBX systems is a sophisticated solution that helps small business offices maintain uninterrupted communication with their clients. The auto attendant manages all incoming calls skillfully and performs instant call routing through business as well as after-business hours.

Auto Attendant – Efficient Call Management

The auto attendant provides the same kind of communication interface your callers encounter when they call a big corporate office. This virtual receptionist greets callers with professionally recorded welcome messages. To get connected with a particular department or person, they are allowed to select from a menu of options including dial-by-name and dial-by-extension. Based on the caller’s choice, calls are quickly transferred to the appropriate extensions. Calls arriving simultaneously are handled without transmitting busy telephone connection signals. All this gives your small business the image of a well-established business group. The major features of a VoIP auto attendant include:
• 1-to-5 digit extensions
• Do not disturb
• Find-me/Follow-me call forwarding
• Dial by department
• Music on transfer
• Voicemail to email

Incomparable Benefits

The auto attendant allows you to answer important business calls even when you are not in your office. It can easily transfer calls to an office line, cell phone, home landline or a VoIP phone. This feature offers your employees a lot of flexibility as they can work from home or other locations. The virtual receptionist eliminates all possibilities of missed calls. Calls that are unattended in any of the extensions are directly routed to the voicemail system, allowing callers to leave voice messages. The automated attendant also offers additional benefits such as:
• Improves customer service
• Eliminates busy signals
• Transfer calls without need for a live receptionist
• Reduces caller on-hold time
• No equipment to buy, install or maintain

Easy to Configure

Through its finest and professional caller interface, the auto attendant helps to improve your business communications at reduced costs. A reliable VoIP PBX service provider would help you configure the auto attendant system to suit your specific communication requirements, and offers the service at an affordable monthly rent, as well as timely upgrades and maintenance services.

By: John Kinskey

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AccessDirect provides auto attendant phone system with the features of a premise-based PBX phone system.