Call Centers With Hipaa Training

If you run or work at a medical facility, then you understand the importance of HIPAA compliancy. When searching for a call center, it is important that their operators have received HIPAA training. It may not seem like a top priority to hire operators who have gone through this type of training, but keep in mind that they will be answering your calls and will, therefore, be in contact with sensitive patient information that must be kept private according to HIPAA laws. You’ll want to hire a company that will become an asset to you, not a liability.

When choosing a medical call center, there are a few important questions that you should ask the company to ensure that their operators will comply to HIPAA laws. These questions should include:

• Are your operators required to go through rigorous training that covers all aspects of HIPAA law?

• Are your operators required to sign confidentiality agreements so that all HIPAA privacy rules are followed?

• What other steps does your company take to ensure that patient information is kept strictly confidential? Some call centers that specialize in fielding medical-related calls will take additional security steps that may include storing records digitally and password protected data access.

If the company that you choose offers nurse triage services, HIPAA training will be even more important. These off-site nurses will have access to a much greater amount of patient information. However, when they have received extensive HIPAA training and have signed a confidentiality agreement, you can rest assured knowing that patient information will be handled professionally and will be kept secure.
Another aspect of answering service companies to consider is that many record conversations digitally to provide improved patient services. If this is the case, make sure that the company adheres to all laws regarding the recording of conversations.

Medical clinics or hospitals that are using standard answering services are putting themselves at a great amount of risk. The typical answering service company fields calls for any type of business that requests their services. The operators working for these companies will not have the training or sensitivity necessary to know how to route patient calls and to keep patient information confidential. If you would like to hire the most professional answering services available, choose a company that has experience working with medical facilities, is based in the United States, and requires their staff to undergo all aspects of HIPAA training.

By: Kurt Duncan

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MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.