Remote Computer Repair is an amazing invention. It has the capacity to Turn a normal Techy into a world wide business with the correct marketing. So what isnt remote computer repair really taking off like it should.
Remote computer repair has been around for a while by the name of terminal services. Terminal services came into Windows operating systems in NT 4.0. It has now been improved to make the application of remote computer interface easier to use and setup. That said i think it will have to be improved significantly more before the general public realy start to use it.
So why is Remote Computer repair not popular at the moment. This can be see from many angles so here is mine. Remote computer repair will take off more as broadband gets quicker. When Remote Desktop was in the throws of being built into windows 2000 most people were still on dial up so it was launched at a bad time for speed issues. Resus IT Support conducted a little survey from our customers both domestic and Business. We surveyed 100 Businesses and 100 Public customers here are the results.
Question For the Public (p) Business (b)
Do you Know What Remote Computer Repair Is (yes/no)
(p) 62 Had Knowledge of it.
(b) 18 Had KnHad Knowledge of it.
Explain what Remote PC Repair was Then Asked
Would you use a service for this to repair your computer
(p) 9 Yes 3 Yes (most do already)
What would be the reason why you would not or are unsure about using this service
Most answered : Can people see what is on my PC, Can they do this when im not at the computer.
The above answeres were generally about security.
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