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Effective Listening - Be A Good Listener
1. To examine the importance of listening as a basic management tool. 2. To identify obstacles managers face in trying to listen effectively on the job. 3. To examine critical listening techniques and to diagnose their current skill level as listeners. 4. To get opportunities to practice applying listening skills and receive feedback on their effectiveness. OBSTACLES TO EFFECTIVE LISTENING 1. Listener can be an obstacle * Hurrying the speaker * Body language indicating lack of interest * Frequent interruptions * Bias 2. Physical setting * Busy * Noisy area * Crowded area 3. Message can be an obstacle * "Bad News" * Language barrier * Poor choice of words 4. Time pressure * Overburdened * On his way somewhere * Too many things on the mind 5. Speaker * Inability to communicate 6. Method of communication * Misinterpretation EFFECTIVE LISTENING Encourage Two Way Communication * Use questions * Make eye contact * Nod * Use encouraging remarks * Use body language Listen With Focus * Concentrate * Avoid guessing * Don't evaluate * Don't interrupt * Take notes Clarify and Confirm Accurate Understanding * Ask questions * Reflect on emotions * Paraphrase * Summarizi Article Directory: http://www.articledashboard.com I am Dian, Please see my leadership blog for detail dherdiana.blogspot.com |
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