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Giving That Little Bit Extra Often Generates The Unexpected!
As a part of my chequered career I once did a four-year stint as a postman at the South Yarra Post Office in Melbourne. Like most things I’ve ever tackled, I took immense pride in my work. Those were the days when Postmen, like the Bank Managers and Station Masters of old, were respected members of society who people looked up to and felt they could trust. In fact, many of my customers yearned for a snippet of conversation whenever my presence was heralded by the friendly sound of my whistle. I’d talk to them about the weather, the health of their cat and any other ‘happenings’ in their lives. But I had to keep my eye on the clock for my run took in four large suburban blocks with over eight hundred customers eagerly waiting for the ‘Postie’ to brighten their day with a letter and a bit of a chat. So to get me back to the office on time I devised a little strategy to not only give them the time of day, but allow me to move on mid-conversation without hurting their feelings. After the conversation had gone on for a minute or so, I’d simply start rolling my bike, then with a friendly smile and ‘Till tomorrow…’ I’d move on. I thus played my part in this timeless image of the suburban Postie we thought would go on forever: A friendly person who did nothing more than ride his bike around the streets putting those precious letters in the letter-box. The truth is being a postman was quite an onerous job. In those pre-email days a postman was already at his desk sorting his mail for the day’s delivery around 6’oclock in the morning and wouldn’t finish till two o’clock in the afternoon. This included redirecting wayward letters and doing his best to find the rightful owner of poorly addressed mail. This was crucially important as often a single letter could mean the world to someone. One day, a Christmas card from Canada, addressed to a customer in my area, was returned to my desk with the word ‘Deceased’ scrawled across the front of the envelope in red ink. Now, in those days, the strict rules of the postal system required me to add ‘Return to Sender’ and send it back to Canada. I remember sitting there perplexed, thinking: There must be a more sensitive way of handling this sad news. After all, I knew this kindly man who had died. Over the years he’d become my friend for we used to enjoy a regular chat. So I took it upon myself to cover the insensitive announcement with a white sticker and, after some discreet inquiries, put the letter in a new envelope with a note of my own: ‘Sadly Mr Jones is no longer with us. He died peacefully in his sleep three weeks ago. Laurie, Postman, Round 7, South Yarra Post Office. I popped this in the mail and thought no more about it. A couple of months later as we were sorting the mail, I received a letter from Canada addressed to Laurie, Postman, Round 7, South Yarra Post Office. I wondered: Who on earth would know me in Canada? When I opened it, I discovered it was a letter of profound gratitude, thanking me for letting them know their dear friend was now at rest as they had worried about him for some time. They were particularly thankful for the thoughtful way I had conveyed the sad news. In the midst of the friendly banter going on around me as my friends sorted their mail, I stood there reflective and deeply touched. All the money in the world could not buy the way I felt at that moment. Some rewards simply cannot be quantified in monetary terms, they are priceless. And being sensitive to the feelings of others is one way of making them happen. Article Directory: http://www.articledashboard.com About the author: Laurie Smale is an inspirational speaker, author and Master Speech coach. His ideas and inspirations on communicating effectiveness have changed the lives of thousands, whether you are speaking with one person or in front of hundreds. Check out his life-changing self-help products at www.conversationmagic.com.au |
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