Great Plains Support: Dynamics Gp Service Levels Overview For Consultant

If you have Microsoft Dynamics GP ERP, former name Great Plains Software Dynamics and eEnterprise, at this time of slowing down economy, you should probably review your accounting system budget and try to get advantage from new support models. Dynamics GP is hosted in Microsoft SQL Server, where from time to time you need data repair, and other GP component, such as FRx reporting, Report Writer modified reports, Dexterity customizations, Crystal Reports, plus Service Packs application and Great Plains version update, upgrade – these are typical components and procedures you are facing from time to time. Our company, besides the fact, that we are implementing GP in Chicago, Houston, San Diego and other local places, we also have dedicated call center, specializing in Great Plains remote support. We would like to highlight for you the advantages of the remote support model:

1. Consolidated knowledge. In the call center consultants and GP technicians are close to each other and likely that if the specific technical consultant didn’t get your issue resolved in the past, she or he should be able to quickly appeal to other consultants in the support center. This is not that easy if consultant is onsite at your office


2. No travel time and associated cost. You don’t have to pay for hours of driving to your location, as well as associated mileage. In the time of economy hardship, this should be appreciated

3. Instant Service. Again, if we don’t have to drive to you and are answering you call, then in theory and often in real life we could begin service instantly

4. Remote support technologies. If your Great Plains user encountering with the problem, we typically open web session, where user shares the computer screen with us and we support her or him as if would be supporting, sitting next to the user

5. Great Plains Customization development and programming. Here we recommend the method of installing separate testing server with copies of your production Dynamics GP companies, as GP modification is often data driven. This method allows you to avoid unnecessary stress in trying to move Great Plains add-on to production

By: Andrew A Karasev

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Andrew Karasev, Alba Spectrum LLC, help@albaspectrum.com 1-866-528-0577, www.albaspectrum.com Serving GP community since 1994, local service in Chicago, Houston, San Diego, Atlanta. Information portal: www.pegasplanet.com We serve you USA and Canada nationwide from our Dynamics GP call center: California, Illinois, New York, Florida, Minnesota, New Jersey, North and South Carolina, Georgia, Louisiana, Texas, Ontario, Quebec

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