How Nurse Telephone Triage Can Help

A nurse telephone triage service could be exactly what you need to save your physician practice. Your patients will benefit greatly from the expertise that these medical professionals can provide well after your office doors are closed for the day. A nurse telephone triage service is in place to accept patient calls when you are not available. They can determine the severity of the situation and give medical advice regarding medications and symptoms, directing patients to the emergency room if necessary. They can also assure your patients that waiting until the next day will be perfectly safe.

When patients can’t reach a human being with their questions, they can become quite frustrated. After reactions to medicines or surgical procedures, your patients could become quite scared, and being unable to reach you will only exacerbate the situation. A nurse telephone triage service gives you the option of providing live health care services to your patients after hours without needing to bring on the additional staff in your own office. Your patients will be able to reach medical professionals at any time of night or day, and that will set their minds at ease. Most patients are more than happy to wait until the next day when a nurse tells them it will be okay.

These services are always staffed by certified and licensed nurses, and that means they have gone through all the necessary training needed to give medical advice. That also means they are trained in HIPAA laws, so you won’t ever need to worry about compromising the privacy of your patients. When they answer the phones, they can quickly assess the situation and recommend a course of action, and you can be certain that they will do so with the utmost professional decorum and knowledge. Your patients won’t be the only ones that can experience peace of mind.

Working with a nurse telephone triage service can be expensive, but it is negligible when compared to the cost of hiring your own staff. If you consider the number of patients you might lose to other offices that can provide round-the-clock care, you can see that it’s an expense you should be willing to take on. After all, happy patients are more likely to refer other patients to your care, and that will keep your practice thriving. It wouldn’t be long before you would be able to recover the cost of your nurse telephone triage service.

By: Kurt Duncan

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MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.