How To Retain Cleaning Contracts In An Ultra Competitive Industry Part 1

It is one thing to find new business but quite another to keep it.

As quickly as you win cleaning contracts, which is difficult in itself, you can lose them. How do you go about retaining what contracts you already have and any gaining new ones that come your way so you can expand?

To retain cleaning contracts in a cut throat industry you'll need to offer a consistently excellent service, not just for the first few days, or weeks or even the first year, but everyday, day in, day out throughout the duration of the contract.

How? Firstly if you are not doing it yourself, (which at some stage you wont be able to do it all by yourself), you'll need to recruit the best possible staff, then you'll need to train them to deliver the standards you promised the client when you won the business in the first place. Once you found some good staff, trained them, you'll need to support and continue training them.

After this you may get to have several site running simultaneously, this means you will need to check up and supervise your staff. This means going out on site and walking round the sites and checking for the things that annoy clients and correcting them, dust on ledges, skirting not wiped down, etc, then making sure your staff realise that this is the difference between keeping and losing contracts.

Getting the right staff is half the battle but there is a great deal more, which I touch on next time.