Importance Of Air Freight Metrics In Measuring Delivery Efficiency
In a twenty-four hour delivery, people can now take the opportunity in sending cargo as much as they can. With the help of cargo planes and airplanes, fast and non-stop delivery is possible in any part of the day. In some cases, there are still drawbacks, even in freight services with the most advanced technological facilities. Because of this, the need for air freight metrics through a KPI scorecard is essential to judge the efficiency of the freight business.
To measure how profitable and effective the air freight business is, the implementation of Key Performance Indicators or also known as KPIs must be integrated in an air freight company. The whole measuring includes the company’s performance in terms of financial aspects, the customer satisfaction and rating, and the efficiency of the delivery activities and processes.
For example, percentages may sound good a little but when you take it into reality, it is something really bad. One of these statements is when you say an air freight group is 90% accurate in the right package delivery to the right client means in every one million packages sent, there are one hundred thousand of them sent to the wrong person. This does not sound any better. This is still a considerably large number to deal with. The best solution is that the air freight companies must formulate ways to lessen making these errors over and over again. To better manage a system or a process, it should be measurable to be able to create a solution according to the measurement results.
There are various metrics you can use for your air freight business. One of the most common metrics is booking, which also includes the flight time. When you identify the booking, sending out of the cargos must be known for the clients so they would know when to expect the delivery. When you pay close attention to booking, tagging of the packages is one important thing to see which goes to certain flights in different schedules and flight numbers. When packages go on the wrong flight or they get mixed up during the whole process, then you would expect a huge delay that would now slash you off from being 100% accurate.
The next metric you can also consider is the Received as Agreed in Time or RAT. Making a promise to the client that you would deliver the package at a certain time would mean doing it or else, you will lose your client’s trust. In addition to that, you have to make sure that the client receives his package safely. Having mentioned that, this is an essential metric to measure the air delivery efficiency, most especially for international air delivery.
These are the two common air freight metrics you can use in your company, although there are still other types you may consider. Making air delivery a hundred percent accurate is very important. This is business, so it is just right that everybody would expect at least the best product and service the client would get with their money, time, and effort.
