Increase Your Service Management Efficiency By Connecting Your Mobile Workforce To Your Office

Many businesses with paper-based systems will have had problems with incomplete, incorrect or damaged paperwork. Frequently it can be mislaid, misread or lost entirely which can result in delayed, incorrect or missed invoices. Manually rekeying into a backoffice system can be a time-consuming and error-prone process - and waiting for your workers to return to the office to submit paperwork increases invoicing times!

iDMobile PDA software from iDynamics allows your mobile workforce to capture all their information electronically, helping to resolve these problems and encouraging them to follow a particular workflow, by eliminating paperwork, increasing efficiency and ultimately reducing costs.

To remain competitive in the service industry you must achieve the highest levels of customer satisfaction. One of the best ways to do this is to ensure your mobile workforce – the part of your company that your customers will have most day-to-day contact with – are working as efficiently as possible. Using a mobile workforce management system that runs on PDAs or tablet PCs you will be able to:

• Gain a real-time overview of your mobile workforce’s activities, enabling you to respond quickly to emergency call-outs and other short-notice requirements, and give customers accurate appointment times
• Improve forward planning by scheduling planned maintenance in advance
• Integrate with satellite navigation software to guide your workers to jobs via the best route.
• Speed up job completion by ordering parts as soon as a need is identified on-site
• Capture client signatures and on-site photographs as proof of delivery or work done
• Produce accurate billing information
• Retain and easily summarise all the information needed to demonstrate you are meeting key performance indicators and service level agreements
• Reduce the problems inherent in paper-based systems
• Speed up invoicing on completed jobs
• Improve your mobile workers’ efficiency

With your service management taken care of, you can concentrate on gaining new contracts and growing your business!

By: Alex Turnpenny

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