Look For Good Customer Service

Where has the service gone? Do we really want to go in to a place of business and not be greeted? Are the employees really being paid so low that they do not care about their job or their customers? As consumers do we really not care anymore about the service we get when we walk into a place of business.

It is sad that we have gotten so busy that we just walk in to a store get what we want and pay for it and then leave. We do not care if the cashier smiled or even said a word, as long as they are quick and we get out. What ever happened to hello or how are you? If a cashier asks, how you are, it is almost like they have wasted our time, we shrug them off and out the door we go.

Retail stores now think they are giving better service with their self-check out lines. Not dealing with human beings is considered better service? Doing it all yourself is better service? With self-check out the customer has to scan their own merchandise they have to bag it themselves put the money in the machine, there is no smile, or no hello, or no one to say thank you for shopping with us and have a nice day. And this is better service?

There are some people who do not mind this kind of service if that is what we are calling it. But there are still people out there who want the attention when they go in to a business. These people what to feel like they are the only customer in the store. They want to have small talk with the cashier and they are very happy when the sales clerk asks how they are doing. Those customers are more than likely to return to that place of business before going somewhere else.

Maybe service is just the way we should treat people. Or the way we expect to be treated in return. Probably more like the golden rule is to treat others the way you would want to be treated. And this really should be done at a place of business and at our own places of business. We should treat our co-workers and our employers the same way, with respect and consideration. We should smile at them and ask how they are today. If a supervisor or manager of a department asks one of their employees to do something it should be done with kindness not demand. Sometimes we get busy and someone above the supervisor needs something done so they snap at their employee to get it done not meaning to upset him or her. But we do not stop to think how we should say it or how we would want it said to us. Once again we are so busy we do not stop for the service, we just want it done.

It might be wise at this time to mention a service that most businesses can use to help with their service issues. Hiring a secret shopper is a great way for a business to evaluate their service and sales skills. A secret shopper can be an unbiased voice that can help showcase good skills and highlight not so good skills at the business. Businesses that are looking for a secret shopper can find information on the internet about hiring a secret shopper . Let us all make an effort to provide better service to our customers, our co-workers and each other and if hiring a secret shopper will help, do it!