Mystery Shoppers Open Jars

It is about time to take the lid off and reveal what is really going on at your self storage facility. But do not try to lift that lid yourself, hire a mystery shopping agency to do it for you. A mystery shopping agency can lift that lid right under your property managers nose without them knowing until it is too late. Were sales last year not what you hoped for? Do not blame the economy just yet. What is going on at your self storage property when you are not there? Do you ever feel that sales are good when you are there? That may be because your property managers act differently when you are present. However, the general manager of a self storage property cannot always be at a self storage location. So to keep your property managers sharp and alert as they are when you are present, call a mystery shopping agency and set up a secret shopping program.

Now this idea may not go over well with your property managers at first. In fact it may make them a little grumpy. Do not worry. They will get over it. They are probably grumpy when you are around and they perform better. Plus if they are not keen with the idea that you hired a mystery shopping agency, then maybe the property managers should find another place to work. Jobs are not supposed to be like a day at the beach. A mystery shopping program is the opposite of a flash in the pan. It will start off poorly with your property managers, and then it will get much better.

A mystery shopping agency can prevent a disaster too. If you have a new property manager who is on the job, he may have forgotten something vital during his training and might be giving false information about self storage to a customer. A secret shopper from a mystery shopping agency can catch this before a mess occurs. And depending on some mystery shopping programs, the problem can get fixed immediately.

A mystery shopping agency that uses their secret shoppers to train can fix an issue immediately. A secret shopper or mystery shopper pretends to be a real customer at first, but takes the lid off and reveals his true identity as a mystery shopper. Then the mystery shopper sheds that title and becomes a training coach. If there is a flaw with the property managers presentation, it gets fixed on the spot like a 15 minute oil change garage. This is also an opportunity for the property managers to ask the mystery shopper from the mystery shopping agency questions about his approach and ways to improve.

The general manager will think that the mystery shopping agency had performed magic when he sees an increase in sales. But it is not magic. It is more like tweaking with an engine like a mechanic. A mystery shopping agency conducts tune-ups, not miracles. However, their work may appear like miracles. The real issue is that we all run into slumps, just like baseball players. And it takes a good coach to get a ball player out of a slump. The same goes for salespeople. It takes a good coach or mystery shopper to fix a salespersons script. If you feel like your property managers are in a slump, call a mystery shopping agency to coach them out of it.

By: Self-Storage-Owner

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