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Mystery Shopping Jobs - A New Frontier

A growing trend among marketing research is website mystery shopping. Can you remember the last time you requested information online by filling out a contact form? You probably searched the sitemap for a phone number first and then settled for filling out the form, right? Many times a company may not even list a phone number and only offer online correspondence with clients or customers.

While you still may be hesitant to fill out the online query forms, for fear of spam, this has become a standard method of online consumer service. And you may be relieved to know that online businesses are taking a proactive approach to diffusing the nasty taste spam and phishing scams have left in the mouths of online consumers.

This new form of serving customers has created the need for a new mystery shopping niche. If a business is going to rely on Internet communication, then they would be amiss not to check the quality of that service. A business owner or operator should start by checking the following regarding the handling of request forms:

• Timeliness of response
• Accuracy, or response from appropriate department
• Helpfulness
• Friendliness

An online company should also take quality control measures to ensure products are delivered on time, accurately and in working condition.

A business with all or a large amount of revenue generating from online sales may hire a web consultant or mystery shopping service to determine the user-friendliness of navigating their website. Some of the questions an online business should ask are:

• Was the customer able to locate what they were looking for quickly
• Did the website display other like items for the customer to compare
• How easy was it to find the shipping info
• Did the customer receive what they ordered quickly
• Was the order shipped accurately
• Was the product delivered without damage

Business owners will quickly realize the cost of asking for customer opinions is much less than hiring a website consultant, which is creating this new niche of mystery shopping jobs. So, if you find yourself shopping online very often you may consider registering with a few reputable mystery shopping providers who offer website quality control services to their clients.

If you are not interested in working part time for a mystery shopping service, but you still find yourself filling out those entry forms, registrations forms, service orders or query forms here are a few simple tips to follow to avoid filling out the forms that are phishing for information from you in order to flood you with spam, or worse.

For starters, you should feel safe inquiring to a help desk for a company with whom you already have an account. By the time you are asking for help on a product you already have, that company has most likely proven themselves trustworthy with your personal contact information.

If you are shopping for a new product, make certain the online source you choose to purchase from does not have unresolved complaints with business bureaus or negative consumer reports. Look for a product guarantee and also read the security statement before giving any payment information.

An easy, but often overlooked way to avoid receiving solicitation after you register or join a website is to pay attention to the registration process. Many times a company may have a small box to check if you do not want to receive promotional offers from them in the future. Even trickier, they may have a box that is automatically checked in order to receive promotional offers, in which case, the registrant would have to unselect that box.

Additionally, the site you are registering with may have a box to check or unselect consenting to allow them to share your information with their affiliates.

Companies rely on the that fact that the you are in a hurry or do not read the fine print. Taking a few moments to notice what you have agreed to can help you avoid the headache of filtering through spam in your inbox.

By: Self-Storage-Owner

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Source : Secret Shopping

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