Nurse Telephone Triage With Your Practice

Nothing can soothe a troubled patient like a live human being on the other end of the phone. When your patients have questions after hours, they don’t want to leave a message after the tone, and they don’t want to send an email to some nameless web site administrator. They want to speak to a nurse, and you may be losing patients to other physicians because they are frustrated and cannot reach anyone at your office after hours. Medical situations are anxiety inducing, and your patients don’t want to leave a message on a machine. If you want to take care of your patients and make sure you are providing the service they expect, consider hiring a call center that provides nurse telephone triage.

A nurse telephone triage service will take the calls your patients make when you are unavailable. Trained nurses staff the phone lines, which means that not only can your patients depend on medically correct advice when they have a problem, but the nurses will be well-versed in HIPAA regulations. These trained nurses are invaluable when patients make a call to your office. It may not seem like a big deal to answer straightforward questions about symptoms and medication, but if you hired an ordinary business call center, the operators would not be able to answer those questions. With a nurse telephone triage service, these questions are simple and answered quickly by professionals, leaving you worry free.

The best thing about hiring a nurse telephone triage service is that the nurses answering the lines are HIPAA trained and certified, with medical training that will soothe any troubled patient who calls in distressed. The operators will take notes about any medical issues presented, make sure those notes are added to medical records, and then pass those medical records on to you. And because the nurses staffing your nurse telephone triage line are HIPAA trained, all of this will be handled in the utmost privacy.

Of course, none of this comes free, and you will have the added expense of hiring a call center to add to your budget. But at the end of the day, you’ll notice that the money you spend will come back to you in happy patients who stay with your office and recommend you to their friends and family members. The end result is a healthy bottom line, and best of all, healthy patients who will thank you for attending to their needs even when your office doors are closed for the night.

By: Kurt Duncan

Article Directory: http://www.articledashboard.com

MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.