Pandela And Its Excellent Customer Service Available 24 Hours A Day, 7 Days A Week And 365 Days A Year
VPS hosting needs dedication from the host in the areas of faster interactions, secured applications and therefore it is very important to choose a reputed and experienced service provider. Pandela offers satisfaction in terms of customer service and their long term commitment is well supported with continuous investment in staff training, systems and processes. Pandela has set up some standards to provide a service better than the ordinary requirements.
Pandela assures its customers about their “UltraSupport” which goes beyond the very meaning of the term. Every employee at Pandela is expected to deliver the maximum support to the customers. The staff recognition awards organized every month attempts to keep up the motivational levels of the employees. Continuous training and consistency in the internal communications ensure preparing the staffs to offer extraordinary services.
Pandela has made continuous investments in process which has resulted in successful outcome. The highest degree of process control has come to be known by its achievement of the SAS70 Certification. The process controls in combination with employee training delivers consistent performances in the areas of administration, implementation, security and support. Pandela’s service comes with the CICA5900 Certification which establishes that the VPS host has been audited and this gives confidence to the financial institutions.
This also establishes that Pandela has appropriate tasks and processes in place to provide adequate support to the secure systems. The technical team of Pandela is equipped with trained and ITIL certified employees. Thus, all customers can expect a well-organized routine and work approach from the technical staff of Pandela. The customers can be assured that all the processes go through a review at least twice before they are implemented.
But Pandela has shown responsibility towards the environment through its green VPS hosting services. It has succeeded to acquire credits from the most reliable providers of green credits. Pandela’s datacenters come with a minimum of three diverse conduits so that several telecom vendors can be granted access via fiber feeds and BGP routing to confirm that a particular website is always available. The security administration of the datacenters is supported by biometrics, on site security and automatic camera detection.
Momentum Advanced Solutions Inc, which owns Pandela, has its data centers located in Dallas, California, Toronto, Texas and Los Angles. Each of the data center lays emphasis on 100 percent uptime and delivers customer service through online chats, support email addresses and via phone lines.
