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Protect Your Business With Disaster Recovery Services

A disaster can strike at any time, the effects of which can be detrimental to your business and client retention. When phones, the Internet, fax machines and other office equipment are down causing your office to be closed, due to a fire, power outage, or natural disaster, you need a way to be able to communicate with your clients. Disaster recovery answering services from CallCenterUSA can protect your business when disaster strikes.

Should any form of disaster arise and your business is unable to operate, the disaster recovery service will be on your side. This valuable messaging service is fully set-up to continue regular office operations through short or long-term power outages. They use the Minuteman Enterprise Back Up Uninterrupted Power Supplies, which enables access to all operator stations and computer systems during short-term power outages lasting up to two hours. A 100kw natural gas and propane electric generator supplies power for an unlimited amount of time to be used for longer power outages. These valuable backup power solutions are tested weekly, giving you piece of mind that there will always be efficient and available backup power ready to serve you.

The service also has redundant phone lines from three different telephone service providers that come from three different routes across the country. Should one of these routes become disrupted for any reason, the incoming phone traffic can be routed to the remaining two phone lines. Satellite telephone facilities are also available should all land lines be unavailable. You will always have phone service during any natural disaster.

The clever disaster recovery service at CallCenterUSA has also figured out another way to outsmart any calamity: they have alternate locations throughout the country. Through a partnership with multiple offices in various parts of the country, calls can be routed to different locations and will keep service flowing smoothly and efficiently. Your customers will always get a responsive, live person on the phone, and will never know that the call has been answered from another location. All calls will always be answered with the same level of accuracy and professionalism.

Another ingenious idea that takes recovery from disaster to the highest level is a strategic partnership with Agility Recovery Solutions. This partnership allows the messaging team access to emergency facilities should a massive tragedy strike. Agility enables the messaging service to resume normal operations by providing the necessary equipment and support needed. You will always be able to rely on quality answering services, no matter what the situation.

An emergency or disaster can pose a huge risk to your company and client base. Having a competent and reliable disaster recovery team from CallCenterUSA on your side ensures that you can always provide top-notch service to all of your customers.

By: Kurt Duncan

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CallCenterUSA provides professional answering services to companies looking to improve their customer communications. CallCenterUSA has been providing telemessaging andbusiness answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.

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