Restocking Fees

Restocking fees have become almost standard with online retailers. These charges do several things; increase revenue and work as a deterrence on returns. The restocking fees are supported by most state laws. This being the case, customers need to pay close attention to how the charges are determined and to which products they are applicable.

As a customer, the first rule of thumb would be to always read the company policy on returns before making your purchase. Amazon lists their policy for all to read so that customers may have a more difficult time returning any item without a standard charge being assessed. On other occasions, a buyer may make a purchase and return the item, for any number of reasons, without the foreknowledge of a restocking charge. Sellers who have not clearly posted and warned customers of fees for return inventory are subject to make concessions to their customers.

When a policy is clearly posted, the customer has no avenues for rebut (save for taking their business elsewhere). However, when a policy does not state that a fee for returned items will be assessed, the customer can directly contact the supplier and inquire about unexpected charges. In most cases, the customer will receive either a full refund of his or her money, or the customer will receive a large percentage back. Customers must always remember, the seller cannot profit if it does not keep its customers, so all fees may be subject to lifting when the retailer is persuaded that doing so will keep a loyal buyer.

By: David Hauser

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David Hauser is the co-founder of PackageFox. PackageFox specializes in shipping refunds. PackageFox identifies late deliveries, submits claims on your behalf & gets your refunds for you!