Using Nurse Telephone Triage With Your Practice

Technology can only do so much for us. At some point, we have to remember how comforting human contact can be, and that is never truer than it is with a doctor’s office. If your practice has been relying on voicemail and email to take care of your patients when you’re not in the office, then you may be frustrating and irritating those that bring your livelihood. When people are scared or nervous, the last thing they want is to leave a message for a machine. You can take care of this problem by seeking out a live answering service that offers nurse telephone triage. When you use a call center, you won’t have to give up your relaxation time or keep your office open until all hours of the night. Everyone ends up happy, and that’s the main goal.

Nurse telephone triage is in place to take the calls from your patients when you are not available for whatever reason. Trained nurses work at the call center and dispense medical advice to the patients who call in. In most cases, only answers about symptoms or medicines are needed, which might not seem like a big deal. A regular call center would not be able to handle these calls, however. And if there were ever more pressing calls, such as injuries or symptoms that require a visit to the emergency room, a regular answering service certainly wouldn’t be able to give that advice. With nurse telephone triage, the questions can be worked through quickly and a course of action recommended, and all without bothering you during your dinnertime.

The nurses for these answering centers are fully trained and certified. That means they will have the HIPAA training, as well. The nurse telephone triage service will be well able to handle the phone calls for you, make notes in medical records, and pass those new records on to you, all without putting a patient’s confidentiality at risk. No other call center environment can offer that kind of service.

Using a nurse telephone triage service does cost money, but it will quickly become clear that it is a fee well spent. Your patients will be thrilled they are getting the attention they need, and you can rest easy knowing that their health is in good hands. In the end, you will notice that your bottom line is much healthier, because happy patients will refer even more patients to your care.

By: Kurt Duncan

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MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.