Hello and Welcome! Come on in and make yourself at home! What brings you to the Mystery Shop today? Oh? You say that your retail sales are dropping at the soup and sandwich deli that you own, and your loyal customers have been leaving negative feedback with the managers and even phoning in with their complaints? Well, then, you have come to the right place. We can absolutely help you with that. You see, here at the Mystery Shop , we specialize in the use and application of highly skilled and properly trained observers who will sniff out the discrepancies in your employees customer service skills like a golden retriever on a pheasants scent. Our observers can work from a checklist of your specifications to make sure that we are looking at the things that you are most concerned with, whether it is food quality, time from order to table, friendliness of wait staff, or all of the above. We offer a wide range of flexible options to guarantee your satisfaction with the information that we provide.
What? You have a feeling that some of your employees are not living up to the mission statement that your company stands for, and you would like to retrain them? That is a great idea. Many businesses notice that over time their employees become complacent and their customer service skills wane. It is often just a matter of re-educating and reminding them of the high standards that you want to portray to your customers. Part of our service here at the Mystery Shop is to provide richly detailed accounts of our experiences in your establishment, perhaps on a regular basis. We all have bad days, and we would not want to prematurely jump to conclusions based on only a single observation. That is why we offer a regular visit to your establishment, to compare and contrast the service that we receive from one visit to the next. This can assist you in re-evaluating the old training methods and making the changes necessary to get your employees fired up and feeling fresh. After all, happy employees beget happy patrons, would you agree?
Here at the Mystery Shop , we can even assist you in creating new employee rewards programs. How? Well, you see, when one of our associates notices a superstar among your employees, someone who is friendly, courteous, and doing their job to the utmost of their capabilities, we will inform you of that persons excellent performance. With this kind of expert information, you can create an incentive program for your employees, and perhaps reward their positive marks with a bonus check. Employees sure do love bonus checks. And for those who deserve it by displaying superior service, they are well earned.
Oh, you are ready to get started? Super! We are sure that you will love our program. Before you know it, your customers will be leaving bigger tips for the wait staff, leaving positive feedback on the comment cards and at the door on their way out, and leaving with big smiles on their faces because of the excellent experience that they had at your establishment. We know that you will be happy with the results you receive from our Mystery Shop associates. We have trained them to be the best in their field. We will get you started right away. Thanks for coming! Have a wonderful day!
