Why Are Shoretel Phones So Popular?

According to industry research, a full 75 percent of people who try ShoreTel go on to buy one of their systems - that is an astonishing success rate. Indeed, for the past seven years, ShoreTel has been rated the Best Overall IP Telephony Provider by editors and industry analysts. They have also held the top spot for customer satisfaction for almost a decade - both for users and IT teams. It's clear that ShoreTel are a market leader, but why exactly is it that ShoreTel systems and ShoreTel phones are so popular?

1) Stability

ShoreTel provides a unified system which ties together software, switches and phones. With no one point of failure, the system is flexible, stable and secure.

2) Ease of Use

The software is an end-user's dream, allowing easy, quick deployment and integrating communication methods such as voice, IM, voicemail and video into a single system. The ShoreTel system interface is easy to use and intuitive. Because it was purpose-built for IP communications the entire system has a unified platform such that its users can easily be trained and the system can be expanded without difficulty.

3) Scalability

Part of the success of ShoreTel comes from the design of its communications system. Rather than being jury-rigged or adapted, it was purpose-built for IP communication. This allows customers to rely on it for their communication needs without worrying about any problems when they need to grow or scale their system.

4) Easy Customisation

ShoreTel offers a complete universal communications solution, or allows customers to pick and choose from their options for a custom-made solution. For example, a customer could just opt for ShoreTel phones on an IP phone system, or they could choose to go for a fully universal communications system with an updated modern contact centre.

5) Low Total Ownership Cost

ShoreTel guarantees that their system will offer the lowest total cost of ownership. When it comes to costs for support, implementation and administration, this design gives its customers the best effect on their bottom line - a serious consideration for any business.

6) Extensive Hardware Options

ShoreTel offers a variety of phones to suit its customer's varying needs. These phones run the gamut from those suited to busy reception areas and call-centres to those for executives to phones for remote workers. ShoreTel phones are ergonomically designed for greater user comfort. For added ease of use these phones are provided in a preconfigured state. This means that it is quick and easy to set up a VoIP system so that valuable business hours are not wasted. These phones can seamlessly integrate with an overall communications system. These phones are specifically designed for VoIP communications and offer all the features for 21st century communication.

They include such features as a caller display that updates on missed calls, call status, and an Ethernet switch to allow sharing with PCs. In addition, the sound quality of these phones is impeccable. These phones have a full seven octaves of sound, compared to the three octaves that many other providers offer and the speakerphones allow hands-free communication with extremely clear audio quality.

7) Extensive Customer Support

ShoreTel provides excellent customer support for its users. The support includes online tools such as service requests and technical support by telephone. In addition, ShoreTel offers a wealth of training options for end users, including options for self-paced online training and certification. This online training is available free of charge, highlighting their commitment to user satisfaction. They also offer downloadable reference guides for ultimate ease of use.

By: Vincent A Rogers

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Vincent Rogers is a freelance writer who writes for a number of UK businesses. For information about ShoreTel Phones, he recommends Prodec Networks.