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Summer Sales Doldrums - What To Do By : Kerri Salls Last week I talked about how to take a vacation when you're the leader of the band. This week I want to talk about summer sales. Many sales people and just as many business owners bemoan their annual summer sales slump. Their numbers are down and they just can't understand it. It's as if their whole business is paralyzed because sales dry up or customers are on vacation. In my experience, that's hogwash. When you take that attitude, you are selling yourself a bill of good... Why Bother With Distributed Leadership? By : Kerri Salls I'm an alumni of Boston University Graduate School of Business, so I receive the Alumni magazine Bostonia. To be honest, that doesn't mean I read it faithfully at all. But this issue was different. George Labovitz, a professor in organizational behavior at the school wrote an article recently on his research into the application of alignment to achieve extraordinary results in organizations. He caught me with the first sentence: "More than thirty years of research has sho... Empathy 101: Ten Commandments Of Human Relations By : Kerri Salls These ten commandments of human relations aren't original to me, and I don't know the source. At the same time, they don't go out of style or out of date if you are in business. Everyone in your business must imbue their efforts with these commandments. They are required in every type of relationship be it marketing or selling to clients, providing customer support before or after the sale, working with and negotiating with vendors or your support team and of course internal ... Storytelling For High Concept And High Touch By : Kerri Salls After hearing Daniel Pink speak about his new book A Whole New Mind: Moving from the Information Age to the Conceptual Age for the fourth time, I finally read it cover to cover (less than a day). I finally got what he's talking about when he says jobs that are high touch are here to stay. That is, jobs that builds relationships between business and client whether it's B2B or B2C. To that end, he advocates that we incorporate more storytelling into our relationships, that we m... How Do You Know You Are Getting Better? Use Data To Drive Improvement By : Donald Bryant The best quality improvement initiatives are driven by data! Why? How are you going to know how much you have improved if you don’t measure something? All of you have been exposed to measures in many situations. Most of them were important. In school, you were graded. Perhaps you own shares of stock; how do you measure the success of the stock—its increase in value, a measurement. How do you know if your team wins? By its score, a measurement. The fact is that many daily ... Profitability - Pricing Strategies To Make Money By : Kerri Salls At a meeting the other day, a marketing consultant opened her talk by asking the group, "What are you worth?" She went on to discuss all the different ways we minimize our worth or discount our value in desperate attempts to close the sale. After all the pitfalls of pricing and selling were laid out, she closed the talk by asking again, "What are you worth?" The responses around the room were very entertaining as people began to realize or give themselves permission to adjust... Cultivating Intuition By : Kerri Salls Ralph Waldo Emerson, the American philosopher said "The primary wisdom is intuition." It is not just a theory, it is part of who we are. Without training we can happen upon it occasionally and we usually like the results when we follow our intuition. What would happen if we learned to tap into our own innate intuition on a daily basis? Why don't we? As Carl Jung said "intuition does not denote something contrary to reason, but something outside of the province of reason." It ... Seven Simple Steps To Planning The Perfect Conference By : Naldo Camarones It’s that time of year again and your organization is getting ready for its next big conference, and it feels slightly overwhelming. You may even feel in your heart everything that could go wrong. Perhaps, its time to take the guessing out of planning and begin to take care of what you can control when planning your next conference. Streamline First step always is to streamline your tasks; make sure to create a plan before you begin the event coordination. It is impera... Significance By : Kerri Salls The following is based on an essay by Denny Howe at the University of Pennsylvania. Our core values give us personal focus, strength, resilience, and meaning when the outside world doesn't always give us what we think we need or want. One of the challenges in maintaining behavior consistent with our core values is the perception of significance. How significant something becomes is directly proportional to the amount of emotional energy we give it. When you feel balan... Action Vs. Inaction By : Kerri Salls Spring is a great antidote to long cold winters. It's the same with action and inaction. Action is a powerful antidote to the stagnation of inactivity. Being creatively alive involves abandoning a position of inaction in circumstances which have traditionally immobilized you. The name of the game is action. Doing. Overcoming your inertia and acting will give you a whole new lease on being creatively alive. Action is the single most effective antidote to depression, anxiet... ESCAPE the Holiday Productivity Blahs By : Kevin It’s that time of year again: the time of holiday parties, Christmas cards to write, shopping to do (even online…at work!), vacations, family commitments, and more stress. There are ways that we as leaders can counteract all of the distractions and stress and help people be as productive now as at any time of the year. Merchant Account Services By : Shane Penrod What can Merchant Account Services do for your business? Here is a preview of some of the advantages that your company can enjoy when your application is approved for a merchant account. 1. Merchant Account Services can provide your business with a credit line that is similar to the one offered by a personal credit card. You will have to apply for it, of course, and your company must meet the acceptance criteria to be approved. In general, your company should not have a h... Merchant Account Set Up By : Shane Penrod Owners of small businesses who hope to increase their profits may have questions about a merchant account set up. Although perhaps interested in applying for this special type of account through a banker or preferred lender, they may be unsure of the costs and other requirements for getting equipped to process credit card payments. Since it is always wise to find out about required expenses before asking for a new account, business owners should carefully review the terms and... Merchant Services By : Shane Penrod Can merchant services make a difference in the way you do business? You bet they can! A merchant services account can equip you to conduct e-commerce with the latest credit card processing technology. You may be able to manage your company with fewer employees to handle billing and collect payments when you implement technical credit processing equipment that can save you time and money. In addition, a merchant account will place you in the ranks of your industry’s foremost p... Merchant Services Account By : Shane Penrod Can a Merchant Services Account really help your company to grow? Dozens of satisfied business owners claim it can, and they eagerly support this type of service for use with many kinds of companies and enterprises. Basically, a merchant account will allow you to collect credit card payments from your customers in a variety of ways. You’ve probably heard all about these from other company owners in your area, but if not, here is a basic rundown of what to expect. Getting ... A Mobile Merchant Account By : Shane Penrod If you operate a mobile business and worry about taking credit card payments the old fashioned way, rest assured that a mobile merchant account can provide you with up-to-date technology that will give you the lowest retail rate and instant card feedback while in the field. You won’t have to worry that you might not learn that a customer’s credit card is rejected when you return to the office. Nor will you have to leave a statement and hope the customer remembers to send in a... Use This Simple Time Tested Process And Move Your Business Forward In 2006! By : Michael Ochoa Another year is just about ready to finish and it is time to start thinking about next year. If you own your own business or you manage a business division, then you need to ask yourself if all of the expectations that were set forth at the beginning of the year were met. If not then maybe what stopped you was a lack of goals and objectives, or just a lack of a good process to use when planning them. The goal setting process is essential to the success or failure of the busin... Fire Your Secretary By : Specialty A cost analysis of how much a business would save if they hired a secretary on a part time basis & outsourced their message management / inbound call management needs to an answering service. Labels By : Juan José In this age, there is a lot of focus on the importance of “getting organized.” There are even professional organizers for hire! Labels are a huge presence in the field of organization, because they enable everything to be tagged and put in its place. From birthday party invitations to mass market mailings to identifying file folders, consumers frequently employ labels in their everyday lives. Labels are a convenient and simple way to increase organization in business and home... The Project Management Mindset By : Ryan Leibowitz Project management as a science and art is undergoing key transformations as a result of countless stories of failed projects, cost overruns, and canceling that project that took 2 years of your employee's lives. Needless to say, these scenarios not only cost money, time, and lost opportunities, but also have a longer term impact on the overall morale of a workforce. Enticing New Employees With Corporate Stability By : Alesia Benedict, CPRW, JCTC Employment is on the rise and with it, the return to attractive compensation packages and salary levels. After several down years in the employment market that was the result of the normalization of an inflated stock market and the beginning of the War on Terror, employers are constructing compensation packages with an eye to drawing dedicated employees. During the economic bubble of the late nineties, employers were in head-to-head competition with each other to offer be... Developmental Delegation: How To Kindle The Inner Spirit By : Eric Garner When you delegate jobs in order to develop people, you build on the greatest resource you have. Here are the 6 steps to doing it right. How To Choose an Answering Service: Part II By : Specialty Part 2 of a 3 part article from a call center industry professional's prospective exploring tips on how to keep you answering service performing well. Finding The Right Expense Management Solution For Your Company By : Peter Granger In recent times, initiatives such as the Sarbannes Oxley Act in the US have dramatically raised the profile of compliance within the corporate world. As a key element of any corporate compliance policy, expense management has shared some of the limelight. As a result, an Expense Management Solution (EMS) is now critical to any business concerned with corporate compliance. But what is an Expense Management Solution (EMS)? Does your company need one? And where do you find a goo... Extracting Real Benefits From Travel & Expense Management By : Peter Granger For your company to truly reap the rewards of a structured corporate travel policy, it must focus on one thing above all else: compliance. Unfortunately, while the explosion in convenient Self Booking Tools gives you a lot more freedom of choice, it also makes compliance a great deal more challenging. Any technology that supports an increase in compliance to policy has merit; it will save your company money and bring back the benefits of corporate travel. Today's diversit... Enterprise Application Modernization - Unlocking Latent value By : Lokesh Bhagwat The successful management and re-deployment of legacy systems to meet tomorrow’s business needs is the major challenge today. This white paper will help organizations understand the issues involved in effective management of existing legacy systems. Rack Up the Value By : Jason Deiter As an inside sales representative for a major material handling company, half of the phone calls I receive start the same way: “I’m looking for racking.” It’s a promising start, but it’s usually followed by, “I’m not sure how much I need,” “I don’t know what kind I need” or “I am new to this.” Managing Staff By Talking To Them By : David Andrew Smith As a cleaning company we place a very high value on our staff, they can make or break your business. They are our greatest asset and also our greatest liability. Consequently maintaining an excellent working environment and keeping staff well motivated is one of our primary goals. The same applies to most businesses although it is especially important in the cleaning industry because of the potentially high turn over of staff that is somewhat traditional in this field. We... Master Card Merchant Account Providers By : Shane Penrod As your company begins to grow, you may be ready to undertake some credit risks by opening an account with MasterCard merchant account providers. A merchant account will provide the means of securing electronic equipment to upgrade your business dealings. The principal benefit is the opportunity to accept credit card payments from your customers. People love to shop using plastic these days, and they often will avoid businesses that do not offer this convenient bill-paying me... Master Card Visa Merchant Account Options By : Shane Penrod Are you familiar with the many types of MasterCard / Visa merchant account options that are available for small business owners? You may be eligible to apply for a merchant account from a bank or other lender who will underwrite your account services in order to help your company grow. The service works much like a personal credit card account. You apply, get approved, and start using it in a responsible manner. You might be able to work with a local banker or the institution...
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