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John Mehrmann's Articles

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Your Most Important Investment Imagine a company spending one-third of the revenue on a capital investment or an interest payment and never addressing it with shareholders in their annual report. Measure, monitor, and invest appropriately in the biggest impact to your business. Year of the Customer The rules have changed. The Internet has made it easier, faster, and more convenient for consumers to compare prices, quality, features, and previous customer experiences. With a suddenly level playing field for brand comparison of commodities, what is the new differentiation? Trust, confidence, and relationships the new differentiation. How well you connect with customers in marketing, sales, and customer service excellence are the essence of success. Winning Strategies for a Tough Economy Challenges create opportunities, and this is particularly relevant during tough economic conditions. It is not enough to review your own internal cost cutting measures. A global economic crisis demands attention to the needs of clients, consumers, and your strategic partners. To look out for your future means looking outside your company and adjusting your internal strategy to accommodate future growth. Why IBM Profits Rose 20 Percent While World Markets Fell 20 Percent Amid the panic of investors, brokers, and analysts, world equity markets plunged 20 percent in one week. IBM presented signs of survival as the company prepares to release a full earning report on October 16 that will show a 20 percent jump in profit. The enormous impact of sickly stocks, broken banks, credit crunch, cascading consumer confidence, and the reeling real estate market will continue to affect the world economy for several more fiscal quarters. However, some companies will use this incredible period to rise to the top, gaining market share and profitability, despite adjustments in overall revenue. What can be learned from those that survive and thrive during a time of economic crises? Where to Find Loyal Customers How much are loyal customers worth to you? What would you do for repeat customers and referrals? How could this help you increase profitability and sales? You can get loyal customers right now, they are just waiting for you to find them! What Doesn't Kill You, Makes You Stronger Scientists and researchers are experimenting with venom, bacteria, and genes from the common cold to create amazing cures. What can we learn from this approach of studying what could be perceived as deadly and harmful, and apply the same aspirations to our own challenges and temporarily agonizing hurdles? Waves of Communication Are you in a position that interacts with customers or clients? Are you in a management or a leadership role? Would you like to improve your communication with someone else who is in a management or leadership role? Communication is the key to success in a professional capacity and in our personal relationships. Communication creates a bond between individuals, for better or worse, it can bring us closer together or identify gaps in understanding or appreciation. The most honest communication contains emotion and the ability to exchange ideas with passion. Turn Customer Complaints into Assets Virtually every organization encounters customer complaints from time to time. Sometimes it is easy to get caught up in the complaints and to lose track of how many satisfied customers say nothing at all. Even worse, sometimes it is hard to remember just how valuable a customer complaint can be to the organization. Contrary to how it may feel to be the recipient of a customer complaint, it is a wonderful opportunity if embraced with commitment and integrity. You can turn customer complaints into valuable assets. Trusted Management Score Card Share this article with coworkers in an email and enter your TOTAL SCORE in the Subject Line, ask for a reply to see how your score relates to others in your organization. Trust is a fundamental foundation for any relationship, business or personal. Without it, the relationship has defined limits and greater risk of gradual erosion or collapse. With Trust, the relationship is exponentially stronger than the sum of the individual contributors. Top Search Topics for Men Statistics show that most men prefer using Internet search engines for quick advice on health related topics, even more than calling or scheduling time to discuss health concerns with a doctor. The following are the most frequently searched Men's Health Topics on AOL Search. The Teacher and the Vase We are never too late to thank our teachers, and never too old to learn from children. The Rapid Pace of Evolution in Consumer Electronics The evolution of consumer electronics, high definition displays, digital broadcasts, displays and media is happening at an increasingly rapid pace. Advancements in technology are occurring much faster than before, reducing the time to deliver new technologies to market at an exponential rate. The algorithm for designing and delivering new technology is nearly a fifty percent reduction in time with every significant breakthrough. With such a rapid race for invention the simultaneous introduction of diverse technologies is as inevitable as price erosion and shortened life cycles for what is considered "new" in consumer electronics. The Power of Niche Sales Many successful organizations have survived turbulent economic conditions and fierce competitive environments by consistently nurturing a niche, and the loyal consumers in the niche community. It is possible to expand and grow business in addition to the niche. Unfortunately, several other organizations have lost their identities in an effort to copy the competition, rebrand themselves, or casually jettison a loyal constituency due to change in focus. Let's compare and contrast a few recognized examples. The Most Valuable Source for Leads Would you like to tap into the most valuable source for leads? You might be surprised to discover that you are climbing over the low hanging fruit in an effort to get to the top of the tree. In your haste to shout your message to the masses, you could be shouting over the heads of the potential business that is already in a queue at your door. Slow down and reflect for just a moment. Then tap into the most valuable source for leads. Taboo Topics Can avoiding taboo topics in communication have a critical impact on clients, partners, peer, family, and friends? How do candid conversations empower a trusted advocate? T-Ball Lessons Watching children at play offers valuable lessons for adults. Supreme Court Ruling on MAP The Supreme Court ruled in a 5-4 decision to make it easier for manufacturers to require retailers to honor manufacturer assigned Minimum Advertised Price (MAP). Dissenting justices said that the ruling would likely drive up retail prices. What will be the ruling of the consumers? Supply Chain Integration Solutions Let's take a quick look and analyze your position in the Supply Chain. You are either the one driving the truck, the one pumping the gas, or the one paying the other two. It does not matter if you are a vendor, supplier, manufacturer, dealer, service supplier or customer, the cost of freight either impacts the amount you charge, the amount you are reimbursed or the price you pay. It is safe to assume that you are the center of the universe for your personal Supply Chain and that suppliers and customers revolve around your business. Strategy by the Numbers A business can be defined by the same character traits that are typically associated with an individual personality. A business can be bold, aggressive, compassionate, inconsiderate, caring, trustworthy, deceptive, cautious, or friendly. A business is often the reflection of the conglomeration of members, leadership, and an accumulation of character traits. If a company is large, the character traits may be influenced by years of pride of internal culture. If the company is small to medium, the character is often a direct reflection of the leadership or ownership of the company. Regardless of the size, a business is a collection of individuals and talents, and it is a collection of personalities that define the character of the company. Similarity of the Work Place and the Sports Arena What is your role in this business? Are you like a spectator in a sports arena? Are you a cheerleader for your team? Are you one of the players in the game? Are you a coach? Are you the broadcaster of the game on TV or Radio? Are you the referee of the game? Before you think that I am nut, wait until you see where I am going with this. Seven Steps to Successful Sales Being a successful salesperson does not happen by accident or blind luck. Success is the result of diligent effort applied to a structured system with commitment and passion. These seven steps are designed to help develop a system in a matter of minutes. Building on success to achieve your dreams is determined by how passionately committed you are to achieving the dreams of your customers. The first step is as easy as listening to them. Seven Skills of Management Quick and easy review of the seven basic skills of management. With defined and aligned goals and purpose, individuals with an organization are empowered for personal success. The following seven principles may seem simple and obvious, as they should. However, would your definitions be aligned with everyone else in your organization or your customers? Seven Principles for Business Document the definitions for your business, organization, or your role in the organization. With defined and aligned goals and purpose, individuals within an organization are empowered for personal success. The following seven principles may seem simple and obvious, as they should. However, would your definitions be aligned with everyone else in your organization or your customers? Secrets to Effective Staff Meetings A Survey reveals stunning similarities in staff meeting results. How can you make your meetings more effective, and how can you measure your results? Quick and easy suggestions to improve meeting performance. Secret to Successful Sales What is the secret for successful sales? Is it low cost? Is it a famous brand name? Is the secret to successful sales to have the most features, at the best price, with the best quality or performance, before the competition? The secret to successful sales may surprise you. Reward Your MVP (Most Valuable Player) No matter what the sport or business, we all have a Most Valuable Player. Surprisingly, most businesses either do not recognize the MVP, do not realize the importance of demonstrating appreciation, or fail to include the MVP in the most important business decisions or processes. Reverse Logistics in Supply Chain Management The evolution of reverse logistics for manufactured products is developing in direct proportion to the rapid advancements in technology and the subsequent price erosion of products as new and improved products enter the supply chain at a faster pace. With such thin margins and so much competition, mismanagement of the supply chain can be devastating. Those organizations with the infrastructure to capture and compare the composite value of components with real time intelligent analysis and disposition based on changes in refurbishment cost, resale value, spare parts, repair and overall demand will not only become more profitable, but such flexibility and scalability will allow them to outmaneuver and eliminate the competition. Retirement at Risk Every passing day brings us one step closer to retirement. When economic conditions or personal finances are unclear, the road to retirement seems much longer, and the road on retirement seems to be a rocky and perilous one. Don't panic, it's time to plan. Reliable, Respected, Revered or Feared What is most the most important attribute to developing your reputation? Would you prefer to be known as reliable, respected, revered or feared? Is it possible to be all of these things over time? Constructing your reputation is like solving a Rubik's Cube puzzle. It takes time, several steps and the right combination of twists and turns. It is also important to know what it should look like when you are done. When you have the goal in your mind, then you can go about solving the puzzle. Race to the Middle There are new competitors emerging who can take advantage of new facilities, new technology and lean organizations. These organizations are competing with established organizations that have an established network of business relationships, an established infrastructure and associated overhead costs. What industry is this? it pertains to your business.
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