Michael Davies's Articles in Customer Service

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  • Are You Being Served?
    It is said that the only thing which separates your company from the competition, is the quality of the service you provide. We’ve all got plenty of examples of the poor service we’ve received, but sadly, perhaps fewer of the good. I want to concentrate on the good, and to examine some of the reasons why. Let me give you one or two examples from my personal experience.
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